Cookie & Privacy Policy

Who we are

Our website address is: https://www.chevertoncopse.com.

What personal data we collect and how we use it.

We may collect and use various types of personal information about visitors to our websites, guests who book a holiday with us and our holiday home owners. Details of this information are set out below:

When you make an enquiry or confirm a booking  we will collect your name and contact information. This information we collect can include the following:

  • Name
  • Date of Birth
  • Telephone contact details
  • Email address
  • Postal Address
  • Ferry booking information (when we arrange this for you)

b) We may collect and use certain other personal information when we correspond with you (whether by telephone, e-mail, social media or otherwise). This will normally be limited to:

  • Name
  • Email address
  • Booking Number/Account Number
  • Post code
  • Other information you provide during the course of the correspondence

Where there are additional members of your party, we may ask you for their name and age. These are used to allow us to manage your booking and so that we know who is staying with us.

We use this information for the following purposes:

We may also use this information for internal operations including troubleshooting, data analysis, testing, research, statistical and survey purposes.

 If you request a brochure from us we may call you to check that you have received the information you asked for. 

If we discover any criminal activity or alleged criminal activity , we will process this data for the purposes of preventing or detecting unlawful acts. Our aim is to protect our guests and business from criminal activities.

The legal basis for our use of this information is our legitimate interest to protect our guests and business and to develop and improve our services.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Our website uses Google Analytics, a web analytics service provided by Googleand their terms of service can be found here https://google.com/analytics/terms/us.html

Google Analytics uses ‘cookies’ to help the website analyse how users use the site and does not store any personal information.  The information generated by the cookies about your use of the website will be transmitted by your browser to Google.

Who we share your data with

We do not share website visitor or guest personal information with third parties.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

We have a legal duty to protect personal information that we collect under Privacy Legislation such as the Data Protection Act 2018 (DPA) and the Privacy and Electronic Communications Regulations 2003 (PECR) . If you have any queries relating to this policy please get in touch holidays@chevertoncopse.com

How we protect your data

We treat your information with the utmost care and take all appropriate steps to protect it.  We secure all access to transactional areas of our website using ‘https’ technology. Access to your personal data is password protected. We regularly monitor our system for possible vulnerabilities by running security scans on our system.

Third Party Links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Disclosures of Your Personal Data  

We may share your personal data with third parties to help us run our business or carry out our obligations to you:

Name

Lawful basis for processing including basis of legitimate interest

 

Other companies in our group

 

Performance of a contract with you

 

Necessary for our legitimate interests (performing the contract).

 

Service providers for IT and system administration

 

Performance of a contract with you

 

Necessary for our legitimate interests (performing the contract, using your data as we have described in this notice).

 

Our professional advisers including lawyers, bankers, auditors and insurers.

 

Necessary for our legitimate interests (complying with our legal obligations).

HM Revenue & Customs, regulators and other authorities

 

Necessary for our legitimate interests (complying with our legal obligations).

 

We may also share your personal data with any third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.